财务金融问题
与交易条件相关的问题
与伙伴计划相关的问题
PAMM-system
Questions about account verification
综合问题
What methods of replenishment are available in InstaForex?
You can replenish your account by means of WebMoney, CONTACT, RBKMoney, MoneyBookers, Liberty Reserve and wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account.
Does company charge any commission for replenishment or withdrawal?
The company doesn’t charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer.
How much time does it take to replenish trading account?
The replenishment via Webmoney, Liberty Reserve and RBKMoney is processed immediately, via CONTACT, MoneyBookers and credit cards - up to 24 hours. Replenishment by means of wire transfer takes 2-4 days.
How much time does it take to withdraw funds from the trading account?
Withdrawal via Webmoney, Liberty Reserve and other payment systems takes 1-3 hours. Withdrawal by means of wire transfer takes 2-4 days.
What is the minimum sum of withdrawal?
There are no limits for withdrawing. You can withdraw any balance from your account.
What is the minimum sum for deposit?
There is no limits for withdrawal. You always may receive remaining balance of your account, except bank wire (minimum sum for withdrawal 300$) and credit card (minimum sum for withdrawal 50$-2500$).
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在 InstaForex 中一单是多少，和正常的有什么区别?
一单等于 10000单位基本货币，要比正常的标准少10倍。这使得我们的客户在进行外币交易时所承受的风险也小10倍
交易服务器的IP地址是什么?
ITC-Demo: 75.126.185.122:443 – 模拟账户专用
ITC-Live: 75.126.23.50:443 – 真实帐户专用
交易杠杆是什么?
交易杠杆 – 就是在保证金和在它的基础上提供的借款的比率：1:100, 1:200, 1:500。1:100的信贷杠杆意味着您的帐户中必须有比您计划向交易经纪人获取的用于交易的必要资金少于100倍的保证金金额。
InstaForex 都提供那些杠杆还有怎样更换交易杠杆?
在您开通帐户的时候您可以自行选择从1:1到1:500以内的任意杠杆比率。之后，如果您需要更改您帐户的交易杠杆，您只需要写一封内部邮件或通过其它方式联系我们的客服部门就可以方便的为您办理。
为什么我在观察市场的时候不能看到所有的符号?
这与您的交易平台获得某一对或另一对货币牌价的单据有关。如果您需要增加牌价种类您只需要点击市场检视栏右边的按钮并且选择“显示所有符号”即可。
在公布新闻时价差是否会增加?
InstaForex不会在任何公布新闻的情况下提高价差。每一个交易员都可以相信交易条件甚至是在将来交易条件都不会有所改变。
我是否能咨询顾问还有对此是否有任何限制?
对咨询没有任何限制。
有没有可能我会在某种形式上倒欠公司的钱?
不，没有可能。如果在您结束交易后结果在帐户上变成负数，哪么公司会将其归零。
在模拟帐户上进行交易和在真实帐户上的交易是否有区别?
在两者之间不存在任何交易工具的级别和交易条件的区别。通过模拟账户进行交易和使用真实帐户进行交易两者在操作过程中没有任何区别，唯一的一点是对于使用模拟账户进行交易的新手使用帐户存取款项的功能是不开放的。
最低保证金是多少?
最低保证金为１美元，可以使得您使用任何一种工具进行交易。
Why do EUR/GBP, EUR/CHF currency pairs have floating spread?
Floating spread is generally accepted trading instrument, which is used by the first-rate international broker. EUR/GBP and EUR/CHF are the only currency pairs which have floating spread. It means that from 19:00 GMT+00 till 08:00 GMT+00 spread can be increased up to 5 pips every day. Spread is a fee of broker for transaction, and it is defined by the market conditions which the company works in. In connection with increasing spreads of our contractors spread of the currency pairs EUR/GBP and EUR/CH were transferred to the floating condition. However during the daytime (after 08:00 GMT+00) spread for this currency pairs are the same, 3 pips.
How to calculate the amount of margin?
The amount of margin is equal to the volume divided by the leverage. The volume is equal to 10000 in USD multiplied by the amount of lots, enabled in deal, and by the rate of exchange of the currency used in deal to the USD, which divided by the leverage. Currency of deal is currency which symbol stands first in currency pair designation. For example, for currency pair EUR/USD the currency of deal is EUR (thereafter rate of exchange of deal to US Dollar will be EURUSD), for USDCAD - is CAD (rate of exchange of the deal to US Dollar will be equal to 1, because USD/USD=1), for GBPJPY currency of deal is GBP (rate of exchange of the deal to US Dollar will be equal to rate of exchange of GBP/USD, id est. equal to rate of exchange of GBPUSD). So under the rate of exchange which is equal to GBPUSD 1.4956 for the deal with 2 lots with the leverage 1:100 the margin will be 10000 * 2 * GBPUSD/100=299.12 USD. For the deal with USDJPY with 3.4 lots with the leverage 1:1000 the margin will be equal 10000 * 3.5 * 1/1000=35 USD.
Give me please the link for the Welcome Bonus receipt.
This is the link for Agreement on the Welcome bonus receipt.
This is the link for the application of the Welcome bonus receipt.
Do you have micro and mini accounts?
Yes, we have. However trading in InstaForex is made with micro and mini lots, id est. you can trade with 0.01 lot in InstaForex which is equal to micro account.
How can I change my leverage?
For changing your leverage you should send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and leverage you want to have. Also you can contact Support department for leverage changing by Live Chat, Yahoo, Skype, ICQ and write the same date.
I forgot traders password or PIN code (or I want to change my traders password or PIN code). How can I do it?
For PIN code or traders password recovery/changing it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and new traders password. Also you can contact Support department by Live Chat, Yahoo, ICQ, Skype for traders password recovery and write the same data. For PIN code hanging it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com the following information: trading account number, phone password, scan of your ID, and new PIN code. Make sure you send an e-mail from the e-mail address you entered while registration the trading account number.
May I open several trading accounts in one name?
Yes, you may. There is no limits for opening real and demo accounts in one name.
I can trade maximum 8 lots in InstaForex?
No, you can type manually any amount of lots (till 10000).
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如果我成为合作伙伴，能够得到什么奖励?
您可以从每一笔交易中得到1.5个点。这个是全世界范围内的标准方案，大家都按照这个规则来办理。
我怎样才能邀请其他的客户?
您可以像邀请感兴趣伙伴一样邀请他们，在他们之间传播信息，在这之后他们会自动的对您所提供的信息感兴趣，同样可以就像这样在熟人中间传播信息。在第二种情况下为了将您的熟人记录在案，您只需要将他的新买和帐户注明即可
对获取合作伙伴佣金是否有什么限制?
没有任何限制。
参加伙伴计划是否有要求?
没有任何要求。您可以邀请新的朋友加入计划，就像在熟人中间传播信息一样，也类似于公司在您的地区的代表。
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What is PAMM-contact information filled after the participation request in the PAMM-system and what it is for?
This information will be delivered to your investment operations counterparties. If you invest money or you receive investments you get the contact information automatically from another side and inversely. It allows to provide relation between the investment operations participants, as the Company turns out to be an intermediary from the technical aspect giving a guarantee of refund and the trader's interest, but not bothering other cooperation issues of a Trader and Investor.
What account currency is required for taking part in the PAMM-system?
Presently, only dollar accounts can be registered in the PAMM-system of InstaForex Company. In case you do not have a dollar account you can open it in a real time mode using the company's website.
I am a PAMM-trader, I've approved the investment request. What does it mean the request status is "waiting for synchronization"?
Request status "Waiting for synchronization" means that your investment will be processed in near time. The time of investment processing is fixed and it takes place once an hour.
I am a PAMM-trader, why my balance did not increase after accepting a new investment?
Just after pushing the button "Accept investment" the investment status changes to "Waiting for synchronization", that means it is necessary to wait for a while until the investment reaches the account. In case there are other investments waiting for synchronization they will be added to the account simultaneously.
Can you guarantee that the PAMM-trader will not lose my money?
PAMM-account system by InstaForex Company does not give a guarantee of making profit by the managing traders. It is meant for ensuring the technical coordination between Traders and Investors which includes entirely automatical monitoring of Traders' PAMM-accounts, money acceptance and refund. Therefore, the system guarantees your funds protection, so they won't be withdrawn by a PAMM-trader. Moreover, the system assures that you can receive your funds form the PAMM-trader's account at short notice during 30-60 minutes after requesting (depending on in which moment between synchronizations a refund request is made).
Can the PAMM-trader withdraw my invested funds?
PAMM-account system of InstaForex Company protects Investors from the risk of funds withdrawal by a PAMM-trader. PAMM-trader can withdraw only his share of PAMM-account, not involved in the deals. PAMM-account system of InstaForex Company protects Investors from the risk of funds withdrawal by a PAMM-trader. PAMM-trader can withdraw only his share of PAMM-account, not involved in the deals.
Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
If the investors share on the account is over 90% and there are few of them or just one investor - then such situation can happen. But the PAMM-system accepts funds for managing from hundreds of PAMM-traders that means the possibility of keeping funds from hundreds of investors on one trading account, and the probability of simultaneous withdrawal is very low and inversely proportional to the number of attracted investors.
Can I register an affiliate account in the PAMM-system?
Affiliate account cannot be registered in the PAMM-system, BUT account opened by a partnership link is allowed for the PAMM-system without any restictions.
Where can I see the current profit which can be withdrawn from the PAMM-trader account?
In the personal cabinet of the main menu choose "PAMM-system", then on the opened page use the link "My Investments". But for the Investor it is possible to withdraw only the TOTAL investment amount. If you are planning to withdraw funds from the PAMM-trader account partly you should make some more investments of less volume in his account. It will allow to withdraw each investment in particular.
Is the SMS notiification service about new investments by the PAMM-trader free?
Yes, the service is free, but for one account there can be sent not more than 10 SMS-messages for 24 hours.
Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
Presently, there are no any restrictions for receiving commission from PAMM-accounts. Nevertheless, such accounts comply with the common rules of InstaForex affiliate program.
I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?
The size of the charged commission is set by you once during the registration in the PAMM-system and cannot be changed afterwards. However, you can open several PAMM-trader accounts putting a certain reward rate for each of them.
I am a PAMM-investor and I've sent the investment request. The PAMM-trader has neither accepted it nor rejected it. What is the validity term of a request and when will the investment amount return to my trading account?
If the PAMM-trader is inactive after receiving a request during 72 hours - this amount will return to your trading account of PAMM-Investor automatically.
Can I withdraw my profit not returning the investment?
Yes, you can. In order to receive part of profit, use Rollover option, which is available in the Investments section of the PAMM-cabinet. This option is active only for profitable investments. Both PAMM-Trader and PAMM-Investor can enable the option.
What is rollover in InstaForex PAMM-system?
Rollover is an option that allows withdrawing profit not returning the investment. The option also comprises the system of profit distribution between an investor and a trader according to the yield interest of both parties.
Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
If you want to register in the PAMM-system as another participant (PAMM-investor or PAMM-trader and inversely) you just have to open a new trading account. InstaForex Company does not put any limits for the number of opened trading accounts. In near time, there will be added the function "Hide account from monitoring" which will allow to remove account from monitoring.
Can I invest bonus funds in a PAMM-trader account?
Yes, you can, completely or partly. Presently, there is only one constraint: the bonus cannot be saved on the trading account if the whole deposit was invested in PAMM-trader's account. In this case, the bonus will be cancelled.
Which personal data of a Trader is visible for PAMM-investor?
Before investing a PAMM-investor sees in the monitoring the PAMM-trader's account number, project name, ICQ and Yahoo numbers (always) and also name and e-mail of a trader if he allowed to show it. Additional information displaying is possible after investing.
Which personal data of an Investor is visible for PAMM-trader?
PAMM-trader sees the account number of the Investor and also his phone number and e-mail registered in the PAMM-system.
Can a PAMM-trader account get a bonus?
Yes, PAMM-trader account can get a bonus.
Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?
An account with bonus can be registered as a PAMM-trader. The bonus will not be cancelled and will taken as PAMM-trader's funds.
If the investor replenishes his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?
The Welcome Bonus will not be cancelled.
Where the investor can see the commission size charged from profit and set by the Trader?
At the monitoring table. If the investment is already completed then also in the section "My investments".
After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?
On average, during 2-3 hours (refreshment once in 3 hours), during 5-10 minutes for monitoring (exclusively of the chart).
Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds?
Yes, he receives according to the normal procedure.
How the loss is divided between the trader and the investor? Proportionate to their shares participating in the trading or in accordance with the profit allocation?
The loss is divided proportionate to the investor and trader shares in the account. Percentage of the profit charged by a trader for funds management is not taken into account.
Might the statistical data on profitability of a PAMM project displayed in the widget be inconsistent with the data shown in Monitoring?
Various widgets are available to InstaForex customers, including those showing PAMM project profitability calculated on the basis of balance and equity. Whereas Monitoring only displays the statistics calculated on the basis of equity owing to data standardization.
How often is the information displayed in the widgets of PAMM projects updated?
The statistical data of these widgets is cached once an hour, so it may slightly lag behind the data represented in Monitoring.
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Where can I verify my account?
You can verify it in the Client cabinet -> Account settings section -> Verify account.
How long does it take to verify an account?
Account verification can take up to 72 working hours.
Is it necessary to verify an account?
In compliance with InstaForex Public Offer Agreement, verification of a real trading account is optional and for your consideration. This procedure is not required to be passed by every client opening an account. Yet, it is obligatory for activation of certain services offered by the Company.
Are depositing and withdrawing available for unverified accounts?
Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.
What documents are required for account verification?
Any identifying documents are accepted. A passport (ID) or a driving licence are preferred though.
What is the minimum/ maximum size of a scanned document copy is accepted for verification?
There is no minimum scanned document copy as such. But the document is to be of high quality, so that its data could be easily read. The maximum size is 2 MB.
The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo and your full name). The document you sent was already used for the first level of verification.
An error occurred when I was trying to upload the document, what shall I do?
If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@instaforex.com, specify the number of your account and attach the screenshots of the error page. You can also try to verify your account using another Internet browser.
What are the advantages of account verification?
If you passed all verifications steps, you can employ supplementary services offered by the Company that are not available for unverified accounts.
返回问题列表 ^
如果我在FOREX上从最低存款限额开始交易，我能赚多少钱?
这完全取决于您的经验。在外汇市场上获取多少利润和损失保证金的风险息息相关，在决定进行交易的时候必须有所考虑。只有您自己能够正确的评估您自己的抗风险能力和您的交易水准。InstaForex的交易条件是专门用来最大程度的所少从新手到资深操盘手所要经历的过程而设立的。
支持和阻力水平是什么意思?
支持水平——低于目前汇率的水平，从这里，汇率可能反弹向上。阻力水平——高于目前汇率的水平，从这里汇率可能跌落向下。
交易终止点是什么意思?
当您设定交易中止点 (例如，在X点), 则会发生下面的情况：交易平台在汇率走势没有达到您设定的X点（已经通过获利的情况下将不会采取任何行动。在这之后终端在目前价格水平的Ｘ点设立止损点 (在此中情况下-具有盈利水平)。在获得有利价格区间是重新设定止损点，此时止损点高于Ｘ点，就是说止损点随着价格的变化根据Ｘ点的状态变动。交易终止点是一种变通的更灵活的管理止损点的方式。请注意，交易终止点只有您的交易终端和我们的服务器建立互联的时候才起作用。
飞行利润或价格运动是什么意思?
般来说超过 100 点的获利被称为飞行利润。飞行价格运动也是超过100点的获利。同样也称为超级价格：比如， EURUSD 的比值超过了17个飞行点" 意味着汇率增加超过了 1.1700。
What is the stock exchange working hours?
Stock exchange opens on Sunday at 23:00 (GMT+00) and closes on Friday at 23:00 (GMT+00).
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