Finanzielle Fragen
Fragen uber die Handelsbedingungen
Fragen uber das Partnerprogramm
PAMM-system
Questions about account verification
Allgemeine Fragen
What methods of replenishment are available in InstaForex?
You can replenish your account by means of WebMoney, CONTACT, RBKMoney, MoneyBookers, Liberty Reserve and wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account.
Does company charge any commission for replenishment or withdrawal?
The company doesn’t charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer.
How much time does it take to replenish trading account?
The replenishment via Webmoney, Liberty Reserve and RBKMoney is processed immediately, via CONTACT, MoneyBookers and credit cards – up to 24 hours. Replenishment by means of wire transfer takes 2-4 days.
How much time does it take to withdraw funds from the trading account?
Withdrawal via Webmoney, Liberty Reserve and other payment systems takes 1-3 hours. Withdrawal by means of wire transfer takes 2-4 days.
What is the minimum sum of withdrawal?
There are no limits for withdrawing. You can withdraw any balance from your account.
What is the minimum sum for deposit?
Minimum sum for deposit via electronic payment system is 1 USD, via credit card is 50 USD, via wire transfer is 300 USD.
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Wieviel betragt ein Lot in InstaForex und wodurch unterscheidet es sich von einem Standardlot?
Ein Lot gleicht 10.000 Einheiten in der Basiswahrung, was um das 10-fache niedriger als ein Standardlot ist. Dadurch konnen unsere Kunden die Risiken bei der Arbeit auf dem Wahrungsmarkt bedeutend reduzieren.
Welche IP-Adressen haben die Handelsserver?
ITC-Demo: 75.126.185.122:443 – fur alle Demo-Konten
ITC-Live: 75.126.23.50:443 – fur alle realen Konten
Was ist ein Kredithebel?
Ein Kredithebel ist das Verhaltnis zwischen der Pfandsumme und den Fremdmitteln, die mit dieser Summe ausgeliehen werden, z.B. 1:100, 1:200, 1:1000. Der Kredithebel in der Hohe von 1:100 bedeutet, dass Sie fur die Abwicklung dieses Geschaftes auf dem Handelskonto bei dem Broker eine Summe haben mussen, die um das 100-fache niedriger ist, als die Summe des Geschafts.
Welche Kredithebel werden von der Firma InstaForex unterstutzt und wie kann ich den Kredithebel wechseln?
Bei der Eroffnung eines Kontos konnen Sie jeden Hebel von 1:1 bis 1:1000 wahlen. Um die Gro?e des Kredithebels auf Ihrem Konto spater zu verandern, mussen Sie uns eine Nachricht per Mail schicken oder sich mit dem Kundendienst auf jede andere mogliche Weise in Verbindung setzten.
Warum kann ich nicht alle Symbole in der Marktubersicht sehen?
Das ist mit dem Abonnement Ihres Terminals fur den Empfang der Quotierungen fur verschiedene Wahrungspaare verbunden. Um die Liste der angezeigten Quotierungen zu erweitern, klicken Sie die Schaltflache „Alle Symbole anzeigen“ in der Marktubersicht mit der rechten Maustaste an.
Konnen die Spreads wahrend der Nachrichten steigen?
Die Firma InstaForex vergro?ert die Spreads auf keinen Fall wahrend der Nachrichten. So kann jeder Handler sicher sein, dass die Handelsbedingungen sogar wahrend der Nachrichten gleich bleiben.
Kann ich einige Berater verwenden oder gibt es diesbezuglich bestimmte Begrenzungen?
Es gibt keine Begrenzungen fur den Einsatz der Berater.
Kann es dazu kommen, dass ich Schulden bei der Firma habe?
Nein, ausgeschlossen. Wenn im Ergebnis eines Geschafts auf Ihrem Konto ein Minusbetrag entsteht, ist die Firma verpflichtet, diesen bis zu einer Nullbilanz auszugleichen.
Wodurch unterscheidet sich der Handel mit einem Demo-Konto von dem Handel mit einem realen Handelskonto?
Es gibt keine Unterschiede in den Handelsbedingungen oder Spezifikationen fur die Handelsinstrumente. Die Arbeit mit einem Demo-Konto verlauft genauso wie die Arbeit mit einem realen Handelskonto, der einzige Unterschied besteht darin, dass weder die Operationen fur die Abbuchung noch fur die Einzahlung fur ein Demo-Konto zuganglich sind.
Wie hoch ist der Mindestbetrag?
Die Mindestanlage betragt 1 Dollar, damit konnen Sie ein Geschaft mit jedem Instrument beginnen.
Why do EUR/GBP, EUR/CHF currency pairs have floating spread?
Floating spread is generally accepted trading instrument, which is used by the first-rate international broker. EUR/GBP and EUR/CHF are the only currency pairs which have floating spread. It means that from 19:00 GMT+00 till 08:00 GMT+00 spread can be increased up to 5 pips every day. Spread is a fee of broker for transaction, and it is defined by the market conditions which the company works in. In connection with increasing spreads of our contractors spread of the currency pairs EUR/GBP and EUR/CH were transferred to the floating condition. However during the daytime (after 08:00 GMT+00) spread for this currency pairs are the same, 3 pips.
How to calculate the amount of margin?
The amount of margin is equal to the volume divided by the leverage. The volume is equal to 10000 in USD multiplied by the amount of lots, enabled in deal, and by the rate of exchange of the currency used in deal to the USD, which divided by the leverage. Currency of deal is currency which symbol stands first in currency pair designation. For example, for currency pair EUR/USD the currency of deal is EUR (thereafter rate of exchange of deal to US Dollar will be EURUSD), for USDCAD – is CAD (rate of exchange of the deal to US Dollar will be equal to 1, because USD/USD=1), for GBPJPY currency of deal is GBP (rate of exchange of the deal to US Dollar will be equal to rate of exchange of GBP/USD, id est. equal to rate of exchange of GBPUSD). So under the rate of exchange which is equal to GBPUSD 1.4956 for the deal with 2 lots with the leverage 1:100 the margin will be 10000 * 2 * GBPUSD/100=299.12 USD. For the deal with USDJPY with 3.4 lots with the leverage 1:1000 the margin will be equal 10000 * 3.5 * 1/1000=35 USD.
Give me please the link for the Welcome Bonus receipt.
This is the link for Agreement on the Welcome bonus receipt
This is the link for the application of the Welcome bonus receipt
Do you have micro and mini accounts?
Yes, we have. However trading in InstaForex is made with micro and mini lots, id est. you can trade with 0.01 lot in InstaForex which is equal to micro account.
How can I change my leverage?
For changing your leverage you should send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and leverage you want to have. Also you can contact Support department for leverage changing by Live Chat, Yahoo, Skype, ICQ and write the same date.
I forgot traders password or PIN code (or I want to change my traders password or PIN code). How can I do it?
For PIN code or traders password recovery/changing it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and new traders password. Also you can contact Support department by Live Chat, Yahoo, ICQ, Skype for traders password recovery and write the same data. For PIN code hanging it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com the following information: trading account number, phone password, scan of your ID, and new PIN code. Make sure you send an e-mail from the e-mail address you entered while registration the trading account number.
May I open several trading accounts in one name?
Yes, you may. There is no limits for opening real and demo accounts in one name.
I can trade maximum 8 lots in InstaForex?
No, you can type manually any amount of lots (till 10000).
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Wie hoch ist meine Kommission, wenn ich zu einem Partner werde?
Als ein Partner bekommen Sie 1,5 Punkte von jedem Geschaft. Das ist ein Standardschema, das in der ganzen Welt eingesetzt wird.
Wie kann ich neue Kunden bewerben?
Sie konnen neue Kunden mit Hilfe einer Partnerreferenz bewerben. Nach der Aktivierung dieses Linkes werden diese Kunden automatisch zu Ihren Referrals. Au?erdem konnen Sie Ihren Bekannten uber unsere Firma erzahlen. In diesem Fall konnen Sie Ihren Bekannten als Ihr Referral anmelden, indem Sie uns seinen vollen Namen und die Kontonummer zukommen lassen.
Gibt es Begrenzungen bei der Abbuchung der Partnerkommission?
Nein, dafur gibt es keine Begrenzungen.
Welche Anforderungen muss man erfullen, um an einem Partnerprogramm teilzunehmen?
Es gibt keine Anforderungen. Sie konnen neue Kunden bewerben, indem Sie die Informationen unter Ihren Bekannten verbreiten oder als unser Vertreter in Ihrer Region tatig sind.
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What is PAMM-contact information filled after the participation request in the PAMM-system and what it is for?
This information will be delivered to your investment operations counterparties. If you invest money or you receive investments you get the contact information automatically from another side and inversely. It allows to provide relation between the investment operations participants, as the Company turns out to be an intermediary from the technical aspect giving a guarantee of refund and the trader's interest, but not bothering other cooperation issues of a Trader and Investor.
What account currency is required for taking part in the PAMM-system?
Presently, only dollar accounts can be registered in the PAMM-system of InstaForex Company. In case you do not have a dollar account you can open it in a real time mode using the company's website.
I am a PAMM-trader, I've approved the investment request. What does it mean the request status is "waiting for synchronization"?
Request status "Waiting for synchronization" means that your investment will be processed in near time. The time of investment processing is fixed and it takes place once an hour.
I am a PAMM-trader, why my balance did not increase after accepting a new investment?
Just after pushing the button "Accept investment" the investment status changes to "Waiting for synchronization", that means it is necessary to wait for a while until the investment reaches the account. In case there are other investments waiting for synchronization they will be added to the account simultaneously.
Can you guarantee that the PAMM-trader will not lose my money?
PAMM-account system by InstaForex Company does not give a guarantee of making profit by the managing traders. It is meant for ensuring the technical coordination between Traders and Investors which includes entirely automatical monitoring of Traders' PAMM-accounts, money acceptance and refund. Therefore, the system guarantees your funds protection, so they won't be withdrawn by a PAMM-trader. Moreover, the system assures that you can receive your funds form the PAMM-trader's account at short notice during 30-60 minutes after requesting (depending on in which moment between synchronizations a refund request is made).
Can the PAMM-trader withdraw my invested funds?
PAMM-account system of InstaForex Company protects Investors from the risk of funds withdrawal by a PAMM-trader. PAMM-trader can withdraw only his share of PAMM-account, not involved in the deals. PAMM-account system of InstaForex Company protects Investors from the risk of funds withdrawal by a PAMM-trader. PAMM-trader can withdraw only his share of PAMM-account, not involved in the deals.
Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
If the investors share on the account is over 90% and there are few of them or just one investor - then such situation can happen. But the PAMM-system accepts funds for managing from hundreds of PAMM-traders that means the possibility of keeping funds from hundreds of investors on one trading account, and the probability of simultaneous withdrawal is very low and inversely proportional to the number of attracted investors.
Can I register an affiliate account in the PAMM-system?
Affiliate account cannot be registered in the PAMM-system, BUT account opened by a partnership link is allowed for the PAMM-system without any restictions.
Where can I see the current profit which can be withdrawn from the PAMM-trader account?
In the personal cabinet of the main menu choose "PAMM-system", then on the opened page use the link "My Investments". But for the Investor it is possible to withdraw only the TOTAL investment amount. If you are planning to withdraw funds from the PAMM-trader account partly you should make some more investments of less volume in his account. It will allow to withdraw each investment in particular.
Is the SMS notiification service about new investments by the PAMM-trader free?
Yes, the service is free, but for one account there can be sent not more than 10 SMS-messages for 24 hours.
Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
Presently, there are no any restrictions for receiving commission from PAMM-accounts. Nevertheless, such accounts comply with the common rules of InstaForex affiliate program.
I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?
The size of the charged commission is set by you once during the registration in the PAMM-system and cannot be changed afterwards. However, you can open several PAMM-trader accounts putting a certain reward rate for each of them.
I am a PAMM-investor and I've sent the investment request. The PAMM-trader has neither accepted it nor rejected it. What is the validity term of a request and when will the investment amount return to my trading account?
If the PAMM-trader is inactive after receiving a request during 72 hours - this amount will return to your trading account of PAMM-Investor automatically.
Can I withdraw my profit not returning the investment?
Yes, you can. In order to receive part of profit, use Rollover option, which is available in the Investments section of the PAMM-cabinet. This option is active only for profitable investments. Both PAMM-Trader and PAMM-Investor can enable the option.
What is rollover in InstaForex PAMM-system?
Rollover is an option that allows withdrawing profit not returning the investment. The option also comprises the system of profit distribution between an investor and a trader according to the yield interest of both parties.
Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
If you want to register in the PAMM-system as another participant (PAMM-investor or PAMM-trader and inversely) you just have to open a new trading account. InstaForex Company does not put any limits for the number of opened trading accounts. In near time, there will be added the function "Hide account from monitoring" which will allow to remove account from monitoring.
Can I invest bonus funds in a PAMM-trader account?
Yes, you can, completely or partly. Presently, there is only one constraint: the bonus cannot be saved on the trading account if the whole deposit was invested in PAMM-trader's account. In this case, the bonus will be cancelled.
Which personal data of a Trader is visible for PAMM-investor?
Before investing a PAMM-investor sees in the monitoring the PAMM-trader's account number, project name, ICQ and Yahoo numbers (always) and also name and e-mail of a trader if he allowed to show it. Additional information displaying is possible after investing.
Which personal data of an Investor is visible for PAMM-trader?
PAMM-trader sees the account number of the Investor and also his phone number and e-mail registered in the PAMM-system.
Can a PAMM-trader account get a bonus?
Yes, PAMM-trader account can get a bonus.
Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?
An account with bonus can be registered as a PAMM-trader. The bonus will not be cancelled and will taken as PAMM-trader's funds.
If the investor replenishes his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?
The Welcome Bonus will not be cancelled.
Where the investor can see the commission size charged from profit and set by the Trader?
At the monitoring table. If the investment is already completed then also in the section "My investments".
After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?
On average, during 2-3 hours (refreshment once in 3 hours), during 5-10 minutes for monitoring (exclusively of the chart).
Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds?
Yes, he receives according to the normal procedure.
How the loss is divided between the trader and the investor? Proportionate to their shares participating in the trading or in accordance with the profit allocation?
The loss is divided proportionate to the investor and trader shares in the account. Percentage of the profit charged by a trader for funds management is not taken into account.
Might the statistical data on profitability of a PAMM project displayed in the widget be inconsistent with the data shown in Monitoring?
Various widgets are available to InstaForex customers, including those showing PAMM project profitability calculated on the basis of balance and equity. Whereas Monitoring only displays the statistics calculated on the basis of equity owing to data standardization.
How often is the information displayed in the widgets of PAMM projects updated?
The statistical data of these widgets is cached once an hour, so it may slightly lag behind the data represented in Monitoring.
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Where can I verify my account?
You can verify it in the Client cabinet -> Account settings section -> Verify account.
How long does it take to verify an account?
Account verification can take up to 72 working hours.
Is it necessary to verify an account?
In compliance with InstaForex Public Offer Agreement, verification of a real trading account is optional and for your consideration. This procedure is not required to be passed by every client opening an account. Yet, it is obligatory for activation of certain services offered by the Company.
Are depositing and withdrawing available for unverified accounts?
Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.
What documents are required for account verification?
Any identifying documents are accepted. A passport (ID) or a driving licence are preferred though.
What is the minimum/ maximum size of a scanned document copy is accepted for verification?
There is no minimum scanned document copy as such. But the document is to be of high quality, so that its data could be easily read. The maximum size is 2 MB.
The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo and your full name). The document you sent was already used for the first level of verification.
An error occurred when I was trying to upload the document, what shall I do?
If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@instaforex.com, specify the number of your account and attach the screenshots of the error page. You can also try to verify your account using another Internet browser.
What are the advantages of account verification?
If you passed all verifications steps, you can employ supplementary services offered by the Company that are not available for unverified accounts.
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Wie kann ich verdienen, wenn ich mit dem Mindestbetrag auf dem FOREX-Markt meine Arbeit beginne?
Das hangt von Ihrer Erfahrung ab. Der Handel auf dem Wahrungsmarkt ist nicht nur mit dem moglichen Gewinn, sondern auch mit einem gewissen Risiko des Anlagenverlustes verbunden, was bei der Beschlussfassung von der Seite des Handlers unbedingt berucksichtigt werden sollte. Nur so konnen Sie Ihre Risiken und Ihren Professionalismus einschatzen. Die Handelsbedingungen von InstaForex sind so entwickelt, damit jeder Kunde diesen Weg vom Einsteiger bis zu einem Profi maximal einfach und schnell durchmachen kann.
Was ist eine Unterstutzungs- bzw. Widerstandsebene?
Die Unterstutzungsebene ist eine Ebene unter dem laufenden Kurs, von der aus der Kurs voraussichtlich nach oben steigen kann. Die Widerstandsebene ist die Ebene uber dem laufenden Kurs, von der aus der Kurs sich voraussichtlich nach unten entwickelt.
Was ist ein Trailing-Stop?
Wenn Sie die Funktion Trailing-Stop (z. B. fur Х Punkte) einsetzen, dann erfolgt folgendes: das Terminal fuhrt keine Operation aus, bis der Gewinn fur diese Position Х Punkte erreicht (die angegebene Hohe von diesem Trailing-Stop). Danach platziert das Terminal einige Stop-Loss-Order auf dem Abstand Х Punkte von dem laufenden Preis (in diesem Fall auf dem verlustlosen Niveau). Nach dem Erhalt der Quotierung, bei der der Abstand zwischen dem laufenden Preis und der platzierten Stop-loss-Order uber Х Punkte liegt, sendet das Terminal einen Befehl fur die Veranderung der Stop-Loss-Order fur den Abstand um Х Punkte von dem laufenden Preis, d.h. eine Stop-loss-Order folgt dem laufenden Preis mit dem Abstand um Х Punkte. Auf diese Weise ist die Funktion Trailing-Stop ein bestimmter Algorithmus fur die Verwaltung der Stop-loss-Order – „Bewegung zusammen mit dem Preis fur die Erzielung des Gewinns“. Wichtig! Die Funktion Trailing-Stop funktioniert nur dann, wenn Ihr Handelsterminal aktiviert ist und an unseren Server via Internet angeschlossen ist.
Was bedeutet eine Profitfigur oder Figur einer Preisbewegung?
Als eine Profitfigur wird ofters 100 Punkte Gewinn genannt. Als eine Figur der Preisbewegung wird eine Veranderung um 100 Punkte genannt. Au?erdem werden auch runde Preise als Figuren bezeichnet, z.B. der Ausdruck „EURUSD steigt uber die 17. Figur " bedeutet, dass der Kurs uber die Marke 1.1700 gestiegen ist.
What is the stock exchange working hours?
Stock exchange opens on Sunday at 23:00 (GMT+00) and closes on Friday at 23:00 (GMT+00).
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