FAQ (سئوالات متداول)

سئوالات مالی
سئوالات مربوط به واژه های تجاری
سئوالات برنامه شراکت
PAMM-system
Questions about account verification
سئوالات کلی

سئوالات مالی

What methods of replenishment are available in InstaForex?
You can replenish your account by means of WebMoney, CONTACT, RBKMoney, MoneyBookers, Liberty Reserve and wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account.

Does company charge any commission for replenishment or withdrawal?
The company doesn’t charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer.

How much time does it take to replenish trading account?
The replenishment via Webmoney, Liberty Reserve and RBKMoney is processed immediately, via CONTACT, MoneyBookers and credit cards – up to 24 hours. Replenishment by means of wire transfer takes 2-4 days.

How much time does it take to withdraw funds from the trading account?
Withdrawal via Webmoney, Liberty Reserve and other payment systems takes 1-3 hours. Withdrawal by means of wire transfer takes 2-4 days.

What is the minimum sum of withdrawal?
There are no limits for withdrawing. You can withdraw any balance from your account.

What is the minimum sum for deposit?
Minimum sum for deposit via electronic payment system is 1 USD, via credit card is 50 USD, via wire transfer is 300 USD.

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سئوالات مربوط به واژه های تجاری

یک InstaForex lot معادل چیست؟ آیا با lot معمول و متداول فرق دارد؟

یک InstaForex lot برابر است با 1000 واحد از ارز پایه که ده برابر کمتر از lot معمول و متداول است. به معنای آنست که هنگام تجارت در بازار پول، مشتریان ما، خطرات خود را تا 10 واحد کاهش می دهند.

IPهای سرور تجاری کدامند؟

ITC-Demo: 75.126.185.122:443 – برای حسابهای demo

ITC-Live: 75.126.23.50:443 – برای حسابهای زنده

اهرم به معنای چیست؟

اهرم عبارتست از نسبت مقدار استفاده شده در یک معامله به نسبت سپرده لازم: 1:100, 1:200, 1:1000. یک اهرم 1:100 به معنای آنست که شما برای انجام معامله، یک واحد در مقابل 100 واحد واسطه نیاز دارید.

کدام نوع اهرم بوسیله InstaForex پشتیبانی می شود و من چگونه می توانم اهرم را عوض کنم؟

به هنگام افتتاح یک حساب می توانید هر اهرم 1:1 الی 1:1000 را انتخاب کنید. سپس برای تغییر اهرم حساب باید با واحد پشتیبانی مشتری از طریق ایمیل یا هر شیوه مناسب دیگری، تماس برقرار نمایید.

چرا نمی توانم تمام علامتها را در گزارش بازار ببینم؟

علایمی که می بینید به نوع اشتراک ترمینال شما ارتباط دارد. برای توسعه این لیست، لطفا روی آیتم گزارش بازار، کلیک راست کنید و " Show all symbols" را انتخاب کنید.

آیا می توان درآمدها را درحالی افزایش داد که رخدادهای خبری، در حال وقوع می باشند؟

Instaforex هرگز در طول رخدادهای خبری، درآمدها را افزایش نمی دهد. هر تاجر می تواند مطمئن باشد که شرایط تجارت، ثابت خواهد بود – حتی در طول وقوع اخبار.

آیا می توانم به مشاورین رجوع کنم؟ آیا محدودیتی وجود دارد؟

هیچ محدودیتی در استفاده از مشاورین وجود ندارد.

آیا یک تاجر می تواند به شرکت، پول بدهکار باشد؟

نه امکان ندارد. اگر حساب یک تاجر به هنگام تجارت، قرمز باشد، شرکت آنرا صفر می کند.

آیا هیچ تفاوتی بین تجارت زنده حقیقی و demo وجود دارد؟

هیچ تفاوتی در مفاد و شرایط و ابزار تجارت وجود ندارد. تجارت با حسابهای demo، همانند تجارت با حسابهای زنده می باشد. فقط اینکه برای حسابهای demo، هیچ گزینه سپرده و برداشت وجود ندارد.

حداقل سپرده چیست؟

برابر است با 1 دلار آمریکا که به شما فرصت انجام یک معامله با هر ابزاری را می دهد.

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سئوالات برنامه شراکت

اگر شریک شوم چه مزایایی برایم دارد؟

برای هر معامله، 1.5 pips دریافت می کنید. این امر در همه جای دنیا، ثابت و استاندارد است.

چگونه می توانم مشتری جذب کنم؟

می توانید از طریق ارسال لینک مشارکت، مشتری جذب کنید. زمانیکه آنها روی این لینک کلیک می کنند نفرات شما محسوب خواهند شد. همچنین می توانید اطلاعات را بین دوستانتان منتشر کنید. آنها نیز نفرات شما محسوب خواهند شد اما شما باید نام و شماره حساب آنها را یادداشت کنید.

آیا هیچ محدودیتی برای برداشت هزینه کمیسیون مشارکت وجود دارد؟ خیر، محدودیتی وجود ندارد.

آیا هیچ نیازی جهت شرکت در برنامه مشارکت وجود دارد؟

نه. هیچ چیز خاصی لازم نیست. می توانید براحتی با انتشار اطلاعات بین دوستانتان و همچنین فعالیت بعنوان نماینده تجارت InstaForex در منطقه خود، مشتری جذب کنید.

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PAMM-system

What is PAMM-contact information filled after the participation request in the PAMM-system and what it is for?

This information will be delivered to your investment operations counterparties. If you invest money or you receive investments you get the contact information automatically from another side and inversely. It allows to provide relation between the investment operations participants, as the Company turns out to be an intermediary from the technical aspect giving a guarantee of refund and the trader's interest, but not bothering other cooperation issues of a Trader and Investor.

What account currency is required for taking part in the PAMM-system?

Presently, only dollar accounts can be registered in the PAMM-system of InstaForex Company. In case you do not have a dollar account you can open it in a real time mode using the company's website.

I am a PAMM-trader, I've approved the investment request. What does it mean the request status is "waiting for synchronization"?

Request status "Waiting for synchronization" means that your investment will be processed in near time. The time of investment processing is fixed and it takes place once an hour.

I am a PAMM-trader, why my balance did not increase after accepting a new investment?

Just after pushing the button "Accept investment" the investment status changes to "Waiting for synchronization", that means it is necessary to wait for a while until the investment reaches the account. In case there are other investments waiting for synchronization they will be added to the account simultaneously.

Can you guarantee that the PAMM-trader will not lose my money?

PAMM-account system by InstaForex Company does not give a guarantee of making profit by the managing traders. It is meant for ensuring the technical coordination between Traders and Investors which includes entirely automatical monitoring of Traders' PAMM-accounts, money acceptance and refund. Therefore, the system guarantees your funds protection, so they won't be withdrawn by a PAMM-trader. Moreover, the system assures that you can receive your funds form the PAMM-trader's account at short notice during 30-60 minutes after requesting (depending on in which moment between synchronizations a refund request is made).

Can the PAMM-trader withdraw my invested funds?

PAMM-account system of InstaForex Company protects Investors from the risk of funds withdrawal by a PAMM-trader. PAMM-trader can withdraw only his share of PAMM-account, not involved in the deals. PAMM-account system of InstaForex Company protects Investors from the risk of funds withdrawal by a PAMM-trader. PAMM-trader can withdraw only his share of PAMM-account, not involved in the deals.

Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?

If the investors share on the account is over 90% and there are few of them or just one investor - then such situation can happen. But the PAMM-system accepts funds for managing from hundreds of PAMM-traders that means the possibility of keeping funds from hundreds of investors on one trading account, and the probability of simultaneous withdrawal is very low and inversely proportional to the number of attracted investors.

Can I register an affiliate account in the PAMM-system?

Affiliate account cannot be registered in the PAMM-system, BUT account opened by a partnership link is allowed for the PAMM-system without any restictions.

Where can I see the current profit which can be withdrawn from the PAMM-trader account?

In the personal cabinet of the main menu choose "PAMM-system", then on the opened page use the link "My Investments". But for the Investor it is possible to withdraw only the TOTAL investment amount. If you are planning to withdraw funds from the PAMM-trader account partly you should make some more investments of less volume in his account. It will allow to withdraw each investment in particular.

Is the SMS notiification service about new investments by the PAMM-trader free?

Yes, the service is free, but for one account there can be sent not more than 10 SMS-messages for 24 hours.

Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?

Presently, there are no any restrictions for receiving commission from PAMM-accounts. Nevertheless, such accounts comply with the common rules of InstaForex affiliate program.

I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?

The size of the charged commission is set by you once during the registration in the PAMM-system and cannot be changed afterwards. However, you can open several PAMM-trader accounts putting a certain reward rate for each of them.

I am a PAMM-investor and I've sent the investment request. The PAMM-trader has neither accepted it nor rejected it. What is the validity term of a request and when will the investment amount return to my trading account?

If the PAMM-trader is inactive after receiving a request during 72 hours - this amount will return to your trading account of PAMM-Investor automatically.

Can I withdraw my profit not returning the investment?

Yes, you can. In order to receive part of profit, use Rollover option, which is available in the Investments section of the PAMM-cabinet. This option is active only for profitable investments. Both PAMM-Trader and PAMM-Investor can enable the option.

What is rollover in InstaForex PAMM-system?

Rollover is an option that allows withdrawing profit not returning the investment. The option also comprises the system of profit distribution between an investor and a trader according to the yield interest of both parties.

Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?

If you want to register in the PAMM-system as another participant (PAMM-investor or PAMM-trader and inversely) you just have to open a new trading account. InstaForex Company does not put any limits for the number of opened trading accounts. In near time, there will be added the function "Hide account from monitoring" which will allow to remove account from monitoring.

Can I invest bonus funds in a PAMM-trader account?

Yes, you can, completely or partly. Presently, there is only one constraint: the bonus cannot be saved on the trading account if the whole deposit was invested in PAMM-trader's account. In this case, the bonus will be cancelled.

Which personal data of a Trader is visible for PAMM-investor?

Before investing a PAMM-investor sees in the monitoring the PAMM-trader's account number, project name, ICQ and Yahoo numbers (always) and also name and e-mail of a trader if he allowed to show it. Additional information displaying is possible after investing.

Which personal data of an Investor is visible for PAMM-trader?

PAMM-trader sees the account number of the Investor and also his phone number and e-mail registered in the PAMM-system.

Can a PAMM-trader account get a bonus?

Yes, PAMM-trader account can get a bonus.

Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?

An account with bonus can be registered as a PAMM-trader. The bonus will not be cancelled and will taken as PAMM-trader's funds.

If the investor replenishes his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?

The Welcome Bonus will not be cancelled.

Where the investor can see the commission size charged from profit and set by the Trader?

At the monitoring table. If the investment is already completed then also in the section "My investments".

After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?

On average, during 2-3 hours (refreshment once in 3 hours), during 5-10 minutes for monitoring (exclusively of the chart).

Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds?

Yes, he receives according to the normal procedure.

How the loss is divided between the trader and the investor? Proportionate to their shares participating in the trading or in accordance with the profit allocation?

The loss is divided proportionate to the investor and trader shares in the account. Percentage of the profit charged by a trader for funds management is not taken into account.

Might the statistical data on profitability of a PAMM project displayed in the widget be inconsistent with the data shown in Monitoring?

Various widgets are available to InstaForex customers, including those showing PAMM project profitability calculated on the basis of balance and equity. Whereas Monitoring only displays the statistics calculated on the basis of equity owing to data standardization.

How often is the information displayed in the widgets of PAMM projects updated?

The statistical data of these widgets is cached once an hour, so it may slightly lag behind the data represented in Monitoring.

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Questions about account verification

Where can I verify my account?

You can verify it in the Client cabinet -> Account settings section -> Verify account.

How long does it take to verify an account?

Account verification can take up to 72 working hours.

Is it necessary to verify an account?

In compliance with InstaForex Public Offer Agreement, verification of a real trading account is optional and for your consideration. This procedure is not required to be passed by every client opening an account. Yet, it is obligatory for activation of certain services offered by the Company.

Are depositing and withdrawing available for unverified accounts?

Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.

What documents are required for account verification?

Any identifying documents are accepted. A passport (ID) or a driving licence are preferred though.

What is the minimum/ maximum size of a scanned document copy is accepted for verification?

There is no minimum scanned document copy as such. But the document is to be of high quality, so that its data could be easily read. The maximum size is 2 MB.

The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo and your full name). The document you sent was already used for the first level of verification.

An error occurred when I was trying to upload the document, what shall I do?

If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@instaforex.com, specify the number of your account and attach the screenshots of the error page. You can also try to verify your account using another Internet browser.

What are the advantages of account verification?

If you passed all verifications steps, you can employ supplementary services offered by the Company that are not available for unverified accounts.

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سئوالات کلی

اگر تجارت با فارکس را با یک حداقل سپرده شروع کنم، چقدر درآمد خواهم داشت؟

کلا به تجربه شما بستگی دارد. تجارت بازار ارز به خطرات از بین رفتن پول و سپرده وصل است و این امر باید از سوی فرد تاجر، مدنظر قرار بگیرد. شما باید تخصص و خطرات خود را ارزیابی کنید. شرایط تجارت InstaForex بدین علت ایجاد شده اند که تبدیل شدن به یک تاجر ماهر از یک تاجر تازه وارد، آسانتر شود.

سطوح مقاومت و پشتیبانی به چه معنا هستند؟

یک سطح پشتیبانی عبارتست از یک سطح، پایینتر از نرخ ارز که می تواند سیر صعودی داشته باشد. یک سطح مقاومت عبارتست از یک سطح در بالای نرخ ارز که می تواند سیر نزولی داشته باشد.

فروش سهام دنباله دار چیست؟

این یک دستور فروش سهام است که در آن، قیمت فروش سهام با نرخ ثابت کمتر از قیمت بازار تعیین می شود. اگر قیمت بازار بالا برود قیمت فروش سهام نیز به همان نسبت بالا می رود. اگر قیمت بازار افت کند، قیمت فروش سهام، ثابت می ماند. بدین نحو فرد تاجر می تواند یک محدودیت بر حداکثر خسارت ممکن قایل شود اما درآمدها را محدود نکند بدین معنا که فروش سهام دنباله دار، از قیمت فعلی، با X pip پیروی می کند. بنابراین یک فروش سهام دنباله دار، یک روش کنترل فروش سهام است. توجه کنید که "قیمت را تا سود دنبال می کند". فروش سهام دنباله دار فقط زمانی کاربرد دارد که ترمینال تجاری شما از طریق اینترنت به سرور وصل باشد.

جابجایی رقم قیمت و سود، به معنای چیست؟

رقم سود عبارتست از 100 pips سود. جابجایی این رقم به معنای جابجا کردن 100 pips می باشد. قیمتهای گرد را نیز رقم می گویند. بعنوان مثال " EURUSD به رقم هفدهم رسید" به معنای آنست که این نرخ به حد 1700/1 رسید.